ORDERING & PAYMENT
What payment methods do you accept?
Annette Piper Jewellery accepts PayPal, credit card, direct deposit, ZipPay, cheque and cash.
Is layby available?
Yes! Layby is available on request. Simply email annette@annettepiper.com with the pieces you’d like and we’ll arrange it from there.
Can I order a custom or bespoke piece?
Absolutely. If you don’t see exactly what you’re looking for on the website, get in touch. I always have more pieces available than are listed online, and I’m happy to send photos of unlisted stock or work with you to create something unique. Email annette@annettepiper.com to start the conversation.
POSTAGE & DELIVERY
How much does postage cost?
- *Free postage on all Australian orders over $300
- *Australia-wide flat rate: $11.45 per parcel (tracked parcel post)
- *Local pick-up and local delivery: available free of charge (for non-time-sensitive orders)
- *Insurance: available on request – email annette@annettepiper.com
- *International orders: please email annette@annettepiper.com for a quote
How long will delivery take?
Orders are generally dispatched the next business day after payment is received.
- *Within Australia: typically 3–5 days, though it can range from 2–10 days depending on your location
- *International: approximately 2–3 weeks
If you need your order by a specific date, please get in touch and I’ll do my best to help.
GIFT WRAPPING
Is jewellery gift wrapped?
Yes! Every order from Annette Piper is gift wrapped in tissue, organza/fabric bag, a gift box or bag – and ready to give. After all, every piece of jewellery is a gift, even if it’s just for you!
RETURNS & REFUNDS
What if I’m not happy with my purchase?
Your satisfaction matters. If an item doesn’t meet your expectations, please contact me within 3 days of receiving it to arrange a return. Items must be returned in their original condition via registered post
(at the sender’s cost), and I’ll organise either a replacement or a full refund on receipt.
Please note: custom and bespoke pieces may not be eligible for return, however extensive consultation takes place beforehand to ensure you’ll love your piece.
What if my jewellery arrives damaged?
If your jewellery arrives damaged, please contact me as soon as possible. I will arrange the return and repair it promptly, getting it back to you as good as new. Please note that if gemstones are broken, sourcing identical replacements may take time – I’ll keep you informed throughout the process.
REPAIRS & GUARANTEE
Is my jewellery guaranteed?
Yes – all Annette Piper jewellery is fully guaranteed. If a piece breaks or develops a problem through normal wear (not mistreatment), it will be repaired free of charge and returned to you.
A few important notes:
- *Necklaces and bracelets knotted on silk or similar thread carry a 3-year breakage warranty. Restringing after this period incurs a restringing fee, as threads naturally wear over time.
- *Unknotted pieces carry a lifetime guarantee, as jeweller’s cable is extremely hard-wearing.
- *Repairs required due to damage or heavy mistreatment may incur a charge.
If something breaks, don’t panic! Collect all the pieces, place them in a ziplock bag, and email me at annette@annettepiper.com.
Repairs returned to me must be sent via trackable or registered post at the sender’s cost.
PRODUCT PHOTOS & ACCURACY
How accurate are the product photos?
I make every effort to represent each piece as accurately as possible. A few things to keep in mind:
- *Many photos are taken in extreme close-up to show detail – please check the measurements in the product description to confirm size.
- *Photos are taken in natural light, usually on a white background, and may be slightly adjusted in brightness/contrast to best represent true colours.
- *Different screens display colours differently – please read the description alongside the photos.
- *Some listings include an inspiration photo sourced from Pinterest. These inspiration items are not included in your purchase.
If you’d like more photos of a specific piece, just ask!
EVENTS & SHOWS
What if I buy something that has already sold at a show?
On very rare occasions, an item may have sold at an event before the website is updated. If this happens, I’ll contact you immediately and offer a full refund, a credit towards another piece, or the option of a custom-made alternative.
CONTACT
How can I contact Annette Piper?
📧 Email: annette@annettepiper.com
📬 Mail: “Peridot”, Coolah NSW 2843, Australia
📞 Phone: (61) 02 6377 4556
🌐 Website contact form: available via the Contact page
I’m also on Facebook (inspiration and new pieces) and Instagram (when rural mobile coverage allows!).
ABN 79921616457 (Piper Pastoral)